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Because people are to unpredictable. The self checkout computer may have issues, but they’re the same issues every day. It doesn’t have emotional breakdowns, it doesn’t freak out over some product I’m buying, it doesn’t bore me with small talk while not scanning my shit. The only thing I don’t like about self checkout is you have to go bag everything yourself after paying and making everyone else sit there and watch you play tetris with your groceries. This same line of thinking applies everywhere because the root of it is the people.
As I’m typing this out it occurs to me that maybe we’ve done this to ourselves with too much convenience. This is what happens when convenience seeps into the service market. I want my interactions to be as seamless and convenient as possible. This necessarily means eventually removing the human element. The most unpredictable variable in the whole chain.
Because people are to unpredictable. The self checkout computer may have issues, but they’re the same issues every day. It doesn’t have emotional breakdowns, it doesn’t freak out over some product I’m buying, it doesn’t bore me with small talk while not scanning my shit. The only thing I don’t like about self checkout is you have to go bag everything yourself after paying and making everyone else sit there and watch you play tetris with your groceries. This same line of thinking applies everywhere because the root of it is the people.
As I’m typing this out it occurs to me that maybe we’ve done this to ourselves with too much convenience. This is what happens when convenience seeps into the service market. I want my interactions to be as seamless and convenient as possible. This necessarily means eventually removing the human element. The most unpredictable variable in the whole chain.