minus-squarefmtx@lemmy.blahaj.zonetoTechnology@lemmy.world•Half of companies planning to replace customer service with AI are reversing courselinkfedilinkEnglisharrow-up16·7 days agoThere was a case in Canada where the judge ruled in favour of the plaintiff, where a chatbot had offered information that differed from Air Canada’s written policy. The judge made them honor the guidance generated by the chatbot: https://www.cbc.ca/news/canada/british-columbia/air-canada-chatbot-lawsuit-1.7116416 linkfedilink
There was a case in Canada where the judge ruled in favour of the plaintiff, where a chatbot had offered information that differed from Air Canada’s written policy. The judge made them honor the guidance generated by the chatbot:
https://www.cbc.ca/news/canada/british-columbia/air-canada-chatbot-lawsuit-1.7116416