Yup, I think this is the root cause for Mozilla’s inevitable failure: the wrong management for the job.

Agreed. It is very powerful but the interface has a long way ahead to be user friendly. Still, it is worth the effort if you really care about sticking to linux.

As a person who experienced the customer support regrading preorders I can confirm this firm is extremly sketchy.

If you like what NOYB is doing: they are accepting donations.

Enshittification at its finest