Call Centers Replaced Many Doctors’ Receptionists. Now, AI Is Coming for Call Centers. - KFF Health News
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Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill prescriptions, and help triage patients. Soon, many patients might initiate contact with the health system by speaking not with a human but with AI.

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly patients who are alone and experiencing a medical emergency.

  • Vanth@reddthat.comEnglish
    1·
    1 month ago

    I coached my grandma to just repeat “I want to talk to a human operator, please” over and over until she got through. It worked about 70% of the time but some are nearly impenetrable.